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How 5dimes Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and access our lobby — and how we keep that information secure.

Account data protectionPayPal & Venmo transaction privacyCookie and device controlsData retention clarityContact us to request changes
5dimes How 5dimes Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We use SSL encryption across all account pages and payment flows, meaning your PayPal, Venmo, and Play+ transaction data moves through an encrypted channel every time. Account access is protected by password authentication, and we recommend enabling two-factor verification through your account security settings. We do not store full payment credentials on our servers — payment processors handle that layer directly. Your data is retained according to legal obligations and deleted when no longer required.

SSL Encryption

Every account session and payment flow — including PayPal, Venmo, and Play+ — runs over SSL. Your data doesn't travel in plain text, period.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs. You can manage non-essential cookie preferences in your browser settings.

Retention Policy

Active account data is kept while your account is open. After closure, we retain records only as long as required by applicable law, then delete them on schedule.

Access and Correction Rights

You can request a full copy of the data we hold on your account, or ask us to correct errors. Submit requests via live chat or email with your registered account details ready.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about what data we hold, want to correct something on your account, or need to submit a formal data request, our support team handles these directly. Reaching us through live chat gets you the fastest acknowledgment; email works well for detailed written requests where you need a paper trail.

Live Chat Start a live chat session from your account dashboard. Our team can pull up your data profile and walk you through any privacy request in real time.
Email Support Send a written data request to our support email. Include your registered account email so we can verify your identity before processing any changes.
Account Settings Some data controls — like managing marketing preferences and connected payment methods including PayPal and Venmo — are available directly inside your account settings page.

Common Questions About Your Data at 5dimes

These are the questions we hear most often about how your personal data is handled. If your question isn't covered here, live chat or email support can give you a direct answer tied to your specific account.

We collect your name, email address, date of birth, and payment method details — such as your PayPal email or Play+ card reference — to verify your identity and process transactions.

We do not sell your data. We share information only with payment processors like PayPal and Venmo as needed to complete your transactions, and with identity verification partners when required by law.

Contact us via live chat or email using your registered account email address. We'll verify your identity first, then provide a summary of the data tied to your account within a reasonable timeframe.

Yes. You can request deletion of your account data after closure. We'll remove what we're not legally required to retain, and we'll tell you what must stay on file and for how long.

We use session cookies for login continuity and analytics cookies to monitor lobby performance. You can block non-essential cookies through your browser settings; session cookies are needed for your account to function.

It may. Access to 5dimes depends on state law, and some states grant additional consumer data rights beyond this policy. If your state has specific requirements, those apply to your account too.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.