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Know Where You Stand Before You Play

Our legal terms set the ground rules for every account, every transaction, and every session on 5dimes — from PayPal deposits to sportsbook wagers.

State-by-state eligibilityAccount terms apply at registrationPayPal, Venmo, Play+ subject to jurisdictionData handled per our Privacy PolicyTerms updated without prior notice
5dimes Know Where You Stand Before You Play
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have questions about your account status, a payment restriction, or the scope of our terms in your state, our support team handles legal and policy inquiries through the channels below. For identity verification disputes or data access requests, email is the most efficient path — our team can pull your account record and respond with specifics.

Live Chat Reach a support agent directly through the live chat window in your account dashboard for fast answers on policy or account status.
Email Support Send legal, data access, or identity verification inquiries to our support email. Email is the right channel for documented policy requests.
Account Help Center Log in to your account, head to the Help section, and submit a formal inquiry. Responses reference your specific account record and transaction history.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling are built into the account structure at 5dimes — not added as an afterthought. Your account credentials, payment data, and identity documents are stored under encryption. We retain only what is required for legal compliance, fraud prevention, and payment processing through rails like PayPal, Venmo, and Play+.

Data Retention

We keep your account data only as long as required by applicable law or active account status. You can request a summary of what we hold by contacting support.

Cookie Policy

We use session and functional cookies to keep you logged in and to route payment confirmations correctly. You can manage cookie preferences in your browser settings.

Identity Verification

Documents submitted during ID verification — such as a driver's license or state ID — are used solely for age and identity checks. They are not shared with third-party advertisers.

Requesting Changes

To update personal data, correct account information, or request deletion of non-required records, submit a written request through the email support channel with your account details.

Legal Questions We Hear Most Often

These are the policy questions our account holders ask most frequently — answered directly, without the legal runaround.

Access depends entirely on your state's laws. We do not claim legality in every state. Check your local statutes or consult an attorney if you are unsure whether online wagering is permitted where you live.

Any balance in a restricted account goes through a review process before we release funds. We'll contact you via email with the steps required to verify your identity and resolve the restriction.

Yes. Send a written request to our email support channel with your account ID. We'll compile what we retain and respond within the timeframe required by applicable law.

We update our terms as needed and do not guarantee advance notice of every change. Continuing to use your account after an update constitutes acceptance of the revised terms.

Documents like a driver's license or state ID are used only to confirm age and identity. They are stored under encryption and are not shared with third-party advertisers or unrelated service providers.

Disputes are governed by the law of the jurisdiction stated in our full terms agreement. Where arbitration is required, the process and venue are detailed in the arbitration clause of that document.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.